When it comes to quality products and customer service, we set the bar high. So, what happens if your order does not meet our standards? It should not happen, but if it does, our goal is to get it fixed quickly, the first time around. What does that mean? Typically, you can expect a free reprint or a coupon for a future print job. In the rare instance where a reprint or coupon will not fix the problem, just send the product back to us and you get your money back. It really is that easy. Our reprint 100% guarantee is valid within 30 days from the date of the order.
When requesting a refund, we will be able to process your refund on your placed order. If it passes the period, we are no longer able to process your refund request. During the period of the refund/return process we will be able to profit you store credit or refund on your original order. A charge of 10% of your full order amount will be taken when refunding your order due to servicing and processing fee.